Telephone Recovery Support

Connecting with Recoverees Anywhere

Telephone recovery support (TRS) is a vital program for offering recovery support. On this page, you can find several resources that teach you how to effectively use implement TRS services in your RCC.

On this page, you’ll find one of our self-paced trainings called “Telephone Recovery Support”. This training explains the basic concepts of TRS and offers best practices for the program. During the interactive training, you will also have an opportunity to review several of the resources included on this page. You can either explore the training by clicking the hyperlinked title or the preview image to open the training in a separate webpage.

Here, you’ll find other resources that discuss telephone recovery support. You can find the resources on this topic and a description of each item in the list below. You can click on the title of the resource to jump down to it on the page, or simply scroll down to see previews of each resource.

Available Resources

 

Training: Telephone Recovery Support

This interactive training focuses on the Telephone Recovery Support. It explains the TRS program and best practices. The training module is self-paced (meaning you can complete it anytime and at your own pace), and it typically takes 15-20 minutes for participants to complete. To get started with the training, you can click on the title or on the preview image to open it in a separate window.

Training Guide: CCAR Telephone Recovery Support

This CCAR training guide demonstrates some of the basics of TRS, including role-play scenarios, consent forms, and the history of telephone recovery services. Editable version of this PowerPoint.

Video: TRS Call with CCAR

This hour-long video is a recorded meeting with RCC staff and CCAR. The CCAR staff explain the basics of Telephone Recovery Support and answer questions about the program.

Articles and Blogs

Telephone and Internet-Based Recovery Services

This research article examines some of the effects of telephone and internet-based recovery systems. It discusses how these systems can be used in all points of recovery, as well as how they might be used in future recovery services. 

TRS English Consent Form

TRS Spanish Consent Form

FiveCRM: How-To Information

We've compiled several "how-to" guides for both TRS and FiveCRM. Since these two platforms overlap so greatly, we've placed our how-to guides entirely on the FiveCRM page, which you can access by clicking on the button below, or by returning to the unit page.

FiveCRM Page
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