Volunteer Training and Development
Preparing People for Success
Training volunteers can be tricky, especially when it comes to topics like center culture. This page provides you with plenty of resources to understand how to train volunteers on just about anything. Whether it be the job you'd like them to perform or general RCC knowledge, this page covers some of those details.
On this page, you’ll find one of our self-paced trainings. This training (60-90 minutes) focuses on the final phases of the volunteer onboarding process. During the interactive training, you will also have an opportunity to review several of the resources included on this page. You can either explore the training by clicking the hyperlinked title or the preview image to open the training in a separate webpage.
You'll also find other resources that discuss the key elements of volunteer training and development. You can find the resources on this topic and a description of each item in the list below. You can click on the title of the resource to jump down to it on the page, or simply scroll down to see previews of each resource.
Available Resources
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Interactive Training
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Training Guides
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Videos
- CCAR: Effective Communication Training (~1 hour)
- CCAR Call: Volunteers (~1 hour)
- CCAR: Ambassador Training (~1 hour)
This interactive training focuses on the role selection phase and training phase of the onboarding process. The training module is self-paced (meaning you can complete it anytime and at your own pace), and it typically takes 60-90 minutes for participants to complete. To get started with the training, you can click on the title or on the preview image to open it in a separate window.
This CCAR training guide demonstrates some of the basics of TRS for volunteers, including role-play scenarios, consent forms, and the history of telephone recovery services. Editable version of this PowerPoint.
This CCAR training guide discusses how conflict can be worked out in a work setting. It provides you with several choices on how to discuss and de-escalate conflict, as well as when to escalate them.
This training guide developed by PSC and CCAR lays out an agenda for an effective communication workshop. Facilitators can use this guide as a reference point and training for effective communication.
This training guide developed by PSC and CCAR lays out an agenda for an effective communication workshop. Facilitators can use this guide as a reference point and training for effective communication.
The following is a guide from CCAR on how to facilitate volunteer ambassador training. For an example of this training, please scroll to the videos section.
Customer services don't come easily to everyone. Thankfully, this guide provides some tips and tricks to help refine those skills. This can come in handy for volunteers interested in customer service roles.
This handbook helps to prepare volunteers for some scenarios they may encounter in the receptionist position. It also provides them with scripts for phone calls, client interactions, and more!
Videos
CCAR covers a variety of topics with their volunteers, including how to communicate, how to resolve conflict, and more!
How do you manage volunteers, and how do you help them thrive? CCAR answers some of your questions.
CCAR covers a variety of topics with their volunteers, including how to be an ambassador, mission and vision, and more!